Return & Refund Policy

We want you to get the right part the first time. If something isn’t right, here’s how returns work at Boat Damage Experts (B.D.E).

30-day returns

New, unused parts in their original, undamaged packaging may be returned within 30 days of delivery. Parts must be in resalable condition with all original packaging, hardware and documentation.

How to start a return

Email sales@bde.online or call/text (305) 527-2691 with your order number and the part you’d like to return. We’ll issue a return authorization (RMA) and shipping instructions. Returns sent without an RMA may be delayed.

Restocking & return shipping

Non-defective returns may be subject to a 15% restocking fee. Original shipping charges and return shipping are the customer’s responsibility unless the return is due to our error or a defective item.

Non-returnable items

• Outboard engines and special-order items (built or ordered to spec)
• Electrical and electronic components
• Installed or used parts
• Opened gaskets, seals, oils, fluids and chemicals
• Hazardous materials and closeout / clearance items

Defective or incorrect items

If you receive a defective or incorrect part, contact us within 7 days of delivery. We’ll cover return shipping and send a replacement or issue a full refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return.

Genuine Mercury warranty

All parts are genuine Mercury / Mercury Marine and carry the manufacturer’s factory warranty. Warranty claims are handled under Mercury’s terms.

Engines & repower orders

Outboard engines and repower packages are ordered and rigged to spec and are non-cancellable / non-returnable once the order is placed, except for manufacturer warranty defects.

Questions?

Boat Damage Experts · sales@bde.online · (305) 527-2691